To access your email from any computer or to scan
your email for unwanted mail you can log into your LTIS webmail
from anywhere. This is a web-based mail program that does not bring
mail down to your computer.
You can check your email by clicking on the link:
This will bring you to a secure page
where you will login using your regular username (not email address)
and password. Your mail will remain on our server until you either
download it to your personal computer or delete it from the server
using the delete options in the webmail.
This is an easy way to check your mail
if you are on another person's computer, in a Library or if you
It is also a good way to pre-scan your email for any unwanted mail
such as spam or unwanted advertising. By deleting the email in the
webmail system the messages will not clog up your personal computer
with junk and it will help cut down on the amount of spam you receive
by not putting potential spyware on your computer.
You can also remove an email that is too large to bring into your
computer. This sometimes happens when someone send you a large picture
or video clip.
You can also check email in your Spam
Folder for email that is not coming to your Inbox. This happens
sometimes when a person or company changes their email address.
Newsletters and advertising often appear here. You can add the new
email address to your accepted list. To show complete details on
how to do this, view the link to Spam_Filtering.
We hope you enjoy this service. If you
have any questions or need help accessing this service, please contact
our help desk by calling 685-5554 any time day or night.
Below are complete instructions from the company that designed this
webmail. The instructions are for informational use only.
1 - Introduction to SquirrelMail
2 - Message Index
3 - Reading an email message
4 - Compose
5 - Addresses
6 - Folders
7 - Options
8 - Search
9 - Frequently Asked Questions
1 - Introduction to SquirrelMail
So what exactly is SquirrelMail?
It's a web interface to email that's written in PHP4.
It was designed to allow email access through your server from anywhere
in the world via the Web. More information about exactly how it
does this and the IMAP protocol can be found here.
1.1 - The Basics
If you just have a quick question, you might want
to look at the FAQ.
SquirrelMail is laid out in two main sections called
frames. The left frame lists the currently subscribed folders. More
information about the left frame may be found under the "Folders"
section of this help documentation.
On the right is where most of the action will take
place. At the top of the page is a menu bar. Sign out will safely
log you out of the program when you are finished. The Current Folder
displays which of the folders listed in the left frame you are currently
in. Right after you log in, by default your INBOX will be shown.
Under the top bar is a row of menu choices:
- Compose - Make and send an email which may
- Addresses - Holds a list of addresses that
are contained in your personal address book.
- Folders - All folder manipulation takes
place under this. You can delete, create, rename, subscribe, and
- Options - Change settings of how SquirrelMail
responds and looks.
- Search - With this tool, you can search
through a mailbox for given criteria.
- Help - You are already here!
2 - Message Index
The name may sound complex, but this is just the list
of email messages that are in a particular folder.
2.1 - The Message Index
After you click on a folder, you will be taken (in
the right frame) to the message index. This lists messages in the
selected folder. Below the menu choice is a line which informs you
which mails you are viewing numerically and how many total you have.
For example: Viewing messages 20 to 30
Notice that the total message count might be different
from the unread mail count which is to the right of the main mail
A bar containing four buttons is next. On the left
side is a drop down list box. This box lists your currently subscribed
folders. Any selected message will be moved to the selected folder
when the move button is pushed. Multiple messages may be moved at
once. On the far right side of this bar is a button used to delete
selected messages. Just select the junk mail and press the button.
To the left of the Delete button are two buttons which allow you
to mark selected messages either as Read or as Unread.
A bar containing three fields (From, Date, and Subject)
is next. These headings separate the message table into logical
parts. From tells you who sent you the message, or at least what
email address it came from. Date shows the day which the email was
sent. Subject displays what the sender entered as the subject. Note:
Between the Date and Subject columns is a small column that is unlabeled.
There could be a "+", "!" or an "A" in there. If you see the "+",
that means that the message has attachments; if you see the "A",
that means that you have answered the message, and if you see the
"!", then the message was marked as urgent!
What remains is the actual message table. You will
notice that unread messages are bold while viewed messages
are in normal text. Four fields form this table. On the far left
is a select box. When selected, the message on the same line is
subject to the actions previously discussed (moving, marking (un)read
and deletion). The Toggle All link at the top of the list allows
you to check all select boxes at once.
Under the From header is listed whom the message is from. Surprising,
we know. But hey, you don't have to read this. The date is listed
next, and finally the subject.
If your mailbox contains many messages, the list will
by default be split into multiple pages and the first page will
be displayed. To view other pages, use the Previous and Next links
at the top and bottom of the message list. You can also jump to
a specific page directly by clicking one of the numbers (each represents
a page). If you click Show All you will disable the so-called paginating
and all messages will be displayed on one big page.
3 - Reading an email message
Click on the subject of a particular mail and that
message is displayed. One thing you will notice is that email and
web addresses are live links so you can click on them and send an
email or open a page. Another really nifty feature is that mail
threads are color coded. The standard for a reply is to quote the
previous message with ">" before every line. SquirrelMail sees
this and color codes them. A replied message will have a different
color on the reply than the new text. This works two layers deep.
Another menu bar is now presented below the main menu choices. This
bar is in three sections. On the left side you may delete or return
to the summary. In the middle direct navigation between messages
is made possible. On the right, various mailing functions are presented.
3.1 - Message List
Click this link to return to the folder from which
3.2 - Delete
Click this link to delete the message being currently
viewed. All attachments of deleted mail are deleted as well. You
can prevent the loss of attachments by Downloading them first (explained
further in this chapter).
In this context, deleting means that the message will be moved to
the folder called Trash. If you wish to keep the message afterall,
view the Trash folder and move the message out.
3.3 - Navigation
In the middle of the bar are navigation buttons. Previous
will be an active link if it can be utilized and plain text otherwise.
Clicking this link will display the previous message without the
need to go back to the summary display of messages. The same goes
for the Next link which will advance you to the mail immediately
following the one currently being viewed.
3.4 - Forward
On the right, the forward link, when pressed, opens
the Compose page with the previously viewed email in the text box
below a tag of "--Original Message--". "Fwd:" is prepended to the
original subject line and placed in the correct field. The various
fields for sending to an address await your completion. You may
position the cursor in the text box in order to add comments to
the already existing text. You may also use the attachment feature.
3.5 - Reply
Click this link to return a new message to the originator
of the previously viewed message. "Re:" is prepended to the original
subject line and placed in the subject field. Again, the text of
the original message is quoted in the text box. This time the ">"
symbol is placed in front of the original text. You may note that
some of the original text doesn't have the ">" symbol. This is
due to line wrapping and may be unavoidable. Try setting the value
of Wrap incoming text in the Options page to a larger number,
this may help. Comments can be made anywhere in the text box in
addition to the quoted message. You may also use the attachment
3.6 - Reply All
Same story here as "reply" with the exception that
all addresses listed in the header will receive the mail.
3.7 - View all headers
This will display the entire header for the email
message. This includes the route that the message took to get here,
and a lot more detailed information about the message itself.
3.8 - View Printable Version
If you want to print a message, you might want to
click this link. It presents you with a new window containing the
message but with all unnecessary information and menus removed,
ready to print. Clicking the Print button in this window will do
so. Press Close to return to your message.
3.9 - Download this as a file
At the bottom just above the bottom bar you will find
this link. Clicking this link allows you to save this email to your
local hard drive as a plain text message. A simple header will be
attached to the top of the message as well.
3.10 - Attachments
Any attachments sent with a received email will be
displayed at the bottom of the message inside a colored box. The
file is presented as a link with a description of the file type
to it's right. Clicking on the file name will either display the
attachment or present a download dialog depending on the file type.
If you wish to download the file (rather than possibly viewing it),
click on the "download" link on the right side.
If your webbrowser supports viewing the attachment file type, another
link, "view" will be displayed which displays the file in your browser.
4 - Compose
The Compose menu choice will take you to a new Compose
page. Here you will find several fields and a couple of buttons.
Depending on how you got to the compose view, some of these fields
may already be filled in.
4.1 - From
The From: field will only be displayed if you
have enabled multiple identities (through the Options, Personal
Preferences menu). If you've done so you can choose which identity
you want to use, i.e. which name and email address appear as the
From-line of your message.
4.2 - To
Next is the To: field. In this field you should
enter the email address of the person or persons you are sending
a message to. You may enter as many addresses as you like, separating
them with a comma. One may also press the "Addresses" button to
fill in the field. Don't worry if the entire address is not displayed.
The field is a fixed length, but everything you put in it will be
used, even though it might scroll to the right or left.
4.3 - Cc
Next is the CC: field. CC is an abbreviation
for Carbon Copy. If you wish to send someone else
a copy of the message here is where you would do that. Think of
this in the same way a memo is laid out. You can have as many people
as you like in the To:, CC:, and BCC: fields.
Only the people to whom the message has direct impact would be in
the To: field while recipients to whom this is possibly only
informative would be in the CC: and BCC: fields.
4.4 - Bcc
BCC is an abbreviation for Blind Carbon
Copy. Use this to send someone a copy of the email without
the recipients in the To: or CC: fields knowing about
4.5 - Subject
Type in a relevant heading here. Remember, email can
be a great time saver and an accurate subject line is one big reason.
4.6 - Addresses Button
This button will open the address book after a search
box is presented. Something must be entered in the search box to
retrieve a result. If all addresses in the address book are required,
press the List All button. The address book has enough functionality
that it deserves its own section. More detailed information is available
in the "Addresses" chapter.
4.7 - Save Draft button
If you've been composing a message but for some reason
aren't ready to send it yet, you can use this button to save the
message in the Drafts folder. If later you want to finish the message
and send it out, go to the Drafts folder, open the message and you
will return to the compose page with your message filled in.
4.8 - Priority
If enabled by your system administrator, at the right
of the buttons a drop down list "Priority" is available. Here you
can select, surprisingly, the priority of this message. A high-priority
message might be presented in a different way by the recipient's
mail program. Note that excessive use of this function will devalue
4.9 - Message Body
The large empty box is for whatever you want to put
there. If a signature file has been saved it will appear here as
well. This is where you type the body of your message.
4.10 - Attach
Located at the bottom of the Compose page, this feature
allows you to include a file with your email. The file must be located
on your local machine or network to be attached. A browse
button is present so you may search through your directory structure
and click on the file to include. Alternatively you may type directly
into the attach field if you know the full path and exact file name.
Simply press the Add button to list the selected file as an attachment
and it will appear below.
Once at least one file is presented for attachment
another button is revealed. Deletion of one or more attached files
is accomplished by selecting the offending file or files and pressing
the delete selected attachments button.
5 - Addresses
Address books are a great time saving feature. Frequently
used addresses may be stored here. LDAP servers (Often used in companies
and universities to make organization-wide addresses easily available)
are supported as well.
menu item. It is a really nifty little pop-up thing. Pure HTML address
can use SquirrelMail without any loss of function.
5.1 - Nick Name
Put a familiar name here. Something to help jog your
memory. Anything that will give you an accurate idea to whom this
email address belongs.
5.2 - Email Address
This must be the person's fully qualified email address.
Guessing here just won't cut it. There are three parts to an email
address. First is the recipients identifier, such as "johnq". Next
is the domain name section, which could take the form "tayloru".
Last comes the top level domain, which could be one of a ton of
things like au, cc, us, com, org, net or might look like edu. So
if we put all those together it must be in the form of email@example.com.
If this is not correct you are likely to get your mail back in the
form of a bounced message.
5.3 - Info
This is another field where you can put something
to remind you about who this person is. This is made to be longer
than the "Nick Name". For instance, if you meet a business contact,
you could put "Met at the Tomatoe Symposium".
5.4 - Edit or Delete
These two buttons allow you to select a single address
and then change any of the above fields, or delete the entry entirely.
You are only allowed to select one entry at a time for the edit
5.5 - Add to Personal address book
Fill in the fields as they are listed. The first three
(Nickname, E-mail address, and First name) must be filled in. Both
Last name and Additional info are optional.
5.6 - LDAP
LDAP is a protocol for central unified storage and
remote access of information. For example; a university might use
LDAP as the single place where all students, staff, and faculty
email addresses are stored and made available. If configured to
use the universities LDAP server, SquirrelMail would then be able
to list all campus email address (along with the other address book
fields if available). SquirrelMail's LDAP use is truly powerful
in that it combines your local address book and the LDAP
address server information to present all of the information as
if it was a single address book.
The LDAP setting may be configured to use any LDAP
server, or disabled as a feature altogether. You will need to talk
to you system administrator about this feature if you have specific
LDAP settings affect the entire SquirrelMail system;
as a result they must be set up or altered by someone with administrative
6 - Folders
You can store messages in different folders. This
is especially useful if you have a lot of email and want to keep
it organized. The folders option allows manipulation of your folders.
6.1 - Subscribed Folders and the Left Frame
Currently subscribed folders are listed in the colored
area to the left. This frame may be set to automatically refresh
in the Options page. At the top of the left frame is large and bolded
heading. If changes have been made to the subscribed folders using
the folders menu item, this list can be refreshed with the link
below the title. Oddly enough, this link is titled "refresh folder
The first folder listed contains received mail. To
the right of the first folder is a number in parentheses "( )" reflecting
the count of unread emails. This number is likely to vary
from the total number of emails displayed in the right frame. Under
the main folder are likely to be other folders or subfolders. Colors
for these folders will change with theme choices made in the options
6.2 - Delete
You may delete any folder displayed in the drop down
list box to the left of the Delete button. Notice that this list
may not include all the folders displayed. The special folders
such as your sent or your trash folder cannot be deleted, and of
course, you cannot delete INBOX.
6.3 - Create
Folders may be created by simply typing the desired
name into the text box and pressing the Create button. If you wish
that this folder be a subfolder of another one, you can choose that
in the drop-down box with the list of folders.
On some mail servers, there are two types of folders.
One that contains messages, and one that contains folders. You may
see an option called "Let this folder contain subfolders." If you
do and you check that, the folder you create will only be able to
contain folders and not any messages. Otherwise, you will only be
able to store messages in it and not folders.
6.4 - Rename
You may rename any folder displayed in the drop down
list box to the left of the Rename button. Notice that this list
may not include all the folders displayed in the left frame.
For obvious reasons, you cannot rename the sent, trash, or INBOX
6.5 - Unsubscribe and Subscribe
Subscribe: To register a folder with the mail server, allowing
you to view it in the folder listings.
Unsubscribe: The opposite of subscribing. This unregisters
a folder with the mail server.
You may choose as many folders as you wish from either
the subscribe or the unsubscribe box, then click the button under
the box to make the action take effect. You will notice that the
folders move to the other box. You can then re-subscribe to them,
or unsubscribe again as you wish.
7 - Options
One of the great things about SquirrelMail is the
degree to which it may be customized. Depending on the configuration,
you may have several choices of themes, languages, folders, and
other preferences. All of these may be changed without affecting
any other users on the system. There are at least five main parts
to the Options: Personal, Display, Message Highlighting, Folders
and Index Order. More parts may be available depending on your SquirrelMail
7.1 - Personal Information
You should put your entire name here. For example, "John Doe".
This is what is shown to people that you send the message to.
They will see that it is from "John Doe". If you don't fill this
in, they will see it is from your email address, "firstname.lastname@example.org".
Optional - If your email address is different than what
is automatically assigned, you can change it here.
Optional - This is the email address that people will reply
to when they reply to your message. If this is different than
the email address you are sending from, you can enter it here.
This is useful if you want people to reply to your Yahoo account
rather than your office address.
Click this link to edit multiple identities. This is useful if
you want to choose between different From-lines for different
messages (for example containing your work or your home emailaddress.
On the page that appears, you can add as many identities as you
like. You will be offered a choice of these when composing a message.
If you press Reply on a message, you will be presented with the
Compose form with the original message quoted. Before this quoted
message, a text like John
Doe wrote: might be prepended (if the message you're replying
to originated from John Doe). This is called the citation line.
Here you can choose how this line looks.
- No Citation
Prepends no citation line whatsoever.
- Author Said
This produces the line: John
Doe Said: where John Doe will be replaced by whoever the message
you're replying to was from.
- Quote Who XML
This produces the line: <quote
Enables you to define your own citation line. In the two text
boxes below, you can type in the citation start and end. Between
these the author name will be inserted.
Optional - Signatures are attached at the bottom of all messages
you send out. If you want a signature, you must make sure that the
checkbox beside "use a signature" is checked, and then fill in what
you want your signature to be in the box below it.
7.2 - Display Preferences
SquirrelMail offers different color themes for your viewing pleasure.
You can choose between the many listed there if you so desire.
Changing a theme only changes the colors, a stylesheet may change
more, for example the font size used by SquirrelMail.
If English isn't your native tongue, you can easily change the language
that most things display in. If your desired language is in the
list, you can choose it and all future SquirrelMail related messages
will be in that language. Note that this doesn't translate incoming
email messages or folder names.
in any of our pages. However, some of our developers made a very
If you don't know what this means, you are safest to choose Autodetect.
Number of Messages to Index
This is the number of messages to show at a time in a folder. If
there are more than this number in the folder, you will see a "Previous"
and "Next" link above and below the listing which will take you
to the previous or next messages.
Enable Page Selector
Setting this to Yes shows page numbers above and below the message
list to quickly jump to a specific page of messages. The number
Maximum pages to show can limit how many page numbers will
be displayed above and below the message list.
Wrap incoming text at
How many characters should we allow before wrapping the text. This
prevents messages from scrolling way off the screen. 86 is usually
a safe thing to put in here, but you are free to change it to whatever
Size of editor window
How wide do you want your "Compose" box to be? This is the number
of characters per line that you will be able to type before wrapping
in the Compose section.
Location of Buttons when Composing
Where are the buttons Addresses, Save Draft and Send located?
Addressbook Display Format
Choose how you want the addressbook to be displayed. If you want
if you know your browser supports it, it will display a nicer addressbook.
Show HTML Version by Default
If a message you receive is in both text and HTML format, you can
choose if you want to see the HTML version (Yes) or the text version
(No) by default.
Include Me in CC when I Reply All
Reply All sends your reply to all recepients of the original message,
including yourself. To leave your own email address out, set this
Enable Mailer Display
When viewing a message, this displays which email program the sender
Display Attached Images with Message
If someone sends you a message with one or more images attached
and you've set this to Yes, the images will be displayed right away
when you view the message.
Enable Subtle Printer Friendly Link
This determines the way the Printable Version-link will be displayed.
Enable Printer Friendly Clean Display
This will clean out the message so the print looks nicer.
Depending on the configuration of your SquirrelMail installation,
some more options might be displayed here. They hopefully should
7.3 - Message Highlighting
The idea for this came because if you are subscribed
to many mailing lists, it is very hard to distinguish which messages
came from where while reading through the list of messages. With
Message Highlighting, you can have the background color of all messages
from one mailing list different than the color of another list.
Just click on [New] to create a new one, or [Edit] to edit an existing
one and the options will appear below.
This is simply the name that you see which describes what it is.
For example, if you are highlighting messages from your mother,
you might set this to "From Mom".
This is the actual color that the background will be. You can choose
between a number of pre-defined colors that we have selected for
you, or you can enter the HEX code for the color that you desire
(i.e. a6b492). If you choose to enter your own color, you must also
select the radio button in front so that it is checked.
Here you can choose the matching phrase. From the drop-down box,
you can choose which header field to match against (to, from, subject...)
and in the text box, you can enter the phrase to match (email@example.com).
7.4 - Folder Preferences
On some systems this will not be displayed. If you don't see this
option, just ignore this. On other systems, this is quite a necessary
feature. Usually the option that is in there is what should be there.
This is the folder in your home directory that holds all your email
folders. If you don't understand this, just leave it what it is.
You can choose which folder messages will be sent to when you delete
them. If you don't want deleted messages to go to the trash, set
this to "Don't use Trash".
You can choose which folder your sent messages will go to. If you
don't want these, just set it to "Don't use Sent".
You can choose which folder the messages you save as draft will
go to. If you don't want to use this, just set it to "Don't use
Location of folder list
Determines wether you want the list of folders on the left or right
of your window.
Width of folder list
With this option, you can select how wide the list of folders will
be. If you have very long folder names or large fonts, it is good
to set this pretty high. Otherwise, you should set it low so you
don't waste screen space.
Auto refresh folder list
SquirrelMail has the functionality to automatically refresh the
folder listing on the left side of your browser window. This will
also update the number of unseen messages that are in each folder.
This is a good way to check for unseen messages in the INBOX without
having to click on it every time.
Enable Unread Message Notification
This option specifies how to display unseen messages in the folder
listing on the right side of your browser window. If you set this
to No Notification, you will not be notified of unseen messages.
If you set it to INBOX, when you have new messages, the INBOX will
become bold and a number will appear to the right of it to say how
many new messages are in it. If you set it to All Folders, this
behavior will happen on all folders. If you notice that loading
the folder list is really slow, you can set this to INBOX or None
and that should speed it up.
Unseen message notification type
When new messages are in a folder, this option tells either to only
display the number of new messages or also display the total number
of messages in that folder.
Enable Collapsible Folders
Collapsible Folders allow you to 'fold' or collapse a folder which
contains subfolders so the subfolders will not be displayed. You
can collapse a folder by clicking the "-" next to it and expand
it again with the "+" sign. Setting this to No disables collapsing.
Show Clock on Folders Panel
Choose if you want a clock to be displayed above the folder list
and how it should look (Y=year, D=day, H=hour, M=minute, S=second).
The option Hour Format below gives you the choice of a 12-
or 24-hour clock.
If you search a mailbox, the search will be saved for quick access
later. This defines how many mailbox searches will be saved.
7.5 - Index Order
This section gives you control over the message list.
You can choose how much information you want in the message list
and in what order it should be displayed.
Use the Up and Down links to move columns around, Del to remove
a column from the display and Add to add one.
8 - Search
With this useful tool, you can search through a specific
folder for given criteria that match against different header fields.
8.1 - General Overview
You simply choose the folder you wish to search, type
in the search criteria, and then choose the part of the message
to search. When you submit your data, the list of messages will
come up below the search form. You can choose the message you wish
to view, and read it just like a normal message.
Notice that when you are reading messages and then
go into the search section, your currently active folder will be
the default to search through. For example, if you were browsing
through your "Friends" folder and then click on "Search", "Friends"
will already be selected for searching.
8.2 - What to search through
To the left of the input field, you see a drop-down
list of places that are possible to search through. This includes:
Body, Everywhere, Subject, From, Cc, To.
Body - Searches through the body of the message.
This is the main part of the message where the important stuff is
Everywhere - This searches everything, including
the entire header for the message. Unless you are sure this is what
you want, it probably isn't. It can return results that you wouldn't
Subject - Searches through the subjects for
all the messages.
From - Who the message is from. Note that this
might be more than is actually displayed in the folder list. A normal
"From" field includes the name AND email address, but SquirrelMail
usually only displays the name. If your criteria matches the email
address, but it is not displayed, that message will still return
as having matched.
To - Who the message was sent to. This can
be many addresses, and is not always just one email address.
Cc - Same as "To", except who the message was
carbon copied to.
8.3 - Recent Searches
If you've enabled this option, the Search page also
displays an overview of up to 9 of your most recent searches for
quick access. Click on Search next to the listed search to perform
it again. With the Save link you can move a search to the Saved
Searches which will be kept until you explicitly press Delete. Click
Forget to remove a search from the list of recent searches.
9 - Frequently Asked Questions
Often people have the same questions that have been
asked many times before. This is a list of commonly asked questions
9.1 - Can I use multiple names from the address
Yes. The address book search will display all matches
for the search criteria entered in the search box. If 10 names are
displayed any combination may be selected for either the To:
or CC: fields. All selected addresses will be inserted into
the proper field when the Use Address button is pressed.
9.2 - Can I add names directly to the address
book from a email?
No. At this time you cannot add names directly from
a received email to the address book. You can, however, right click
on the address and save it to the clipboard and paste this into
the address book. Try not to be disappointed. SquirrelMail is under
continual development and this might be included in the future in
one form or another.
9.3 - Who made SquirrelMail?
A lot of people helped out. To get a list of them,
you can visit our web site www.squirrelmail.org.
9.4 - What is webmail?
In SquirrelMail's case it gives you access through
the IMAP protocol to your email account. This means that you don't
have to figure out how to setup someone else's stuff just to check
9.5 - Where can I use this webmail?
Any where there is a browser available. Wireless access
(WAP/WML) is not on the drawing board at this time though.
9.6 - Why use webmail instead of a regular email
It is doubtful that webmail will ever be a complete
substitute for a regular email client. But hey, who knows? Anyway,
If you ever were at a friend's house, on a trip, at home or work
and away from your computer and wanted to check your mail you already
know why. Because it is a huge hassle to set your mail up on their
computer and then delete it again. SquirrelMail is designed to be
a supplement to your normal email client.
9.7 - How does this stuff work?
SquirrelMail uses the IMAP protocol, info on it can
be found here. The
program also uses its own IMAP functions, not those built in to
PHP4. This won't matter to anybody except those responsible for
installing it, but trust us when we say they appreciate it.
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