Please refer to the information that you were given
at the time of setup. This information includes all of the setup
instructions, such as your IP Address, DNS numbers and how to install
If you are using a router, please make sure that you
have checked that as well, since some problems are caused by routers.
See the vendor information for your specific router as the office
and the helpdesk are unable to assist with router problems
If your service stops working try a few things before
calling the help desk:
- Turn off the modem (if it is external) and count
to 15 before turning it back on again.
- If the connection is still out, turn off your PC
and the modem and count to 15 before trying it again.
- If the "Link" light continues to blink
and you have a cordless phone on your system, try unplugging the
cordless phone and repeat step 1.
- If the "Link" light continues to blink,
there may be other problems that require a technician to fix for
you. In this case call the business office at 685-7111. If it
is during regular business hours, someone will be right with you.
If you need help in the evening or on the weekend, you will need
to leave a voice mail message and someone will respond as soon
- If the problem is not with your connection, but
with email, the admintool, personal web pages, or other related
items, please call the helpdesk at 685-5554 and someone will assist
We are glad that you chose Predator DSL for your Internet
connection and we hope you enjoy the service.
For questions about signing up for our service, please
contact the business office during regular business hours or send
an email to email@example.com
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